Frequently Asked Questions
Find answers to common questions about our digital products, instant downloads, and services.
Digital Products Only
RPS Digital is a digital-only store. All products are delivered instantly via download - no physical items, no shipping, no waiting. Get immediate access to your purchases.
What is RPS Digital?
RPS Digital is a digital-only store specializing in instant downloads of high-quality digital products including digital art, software, templates, e-books, and educational content. We do not sell physical products - everything is delivered digitally.
How do digital downloads work?
After purchase, you receive instant access to your digital products. You can download files immediately from your account dashboard or via the download link sent to your email. No shipping, no waiting - start using your products right away.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods through our secure Stripe payment processor. All transactions are encrypted and secure.
How long do I have to download my files?
Download links are valid for 30 days after purchase, and each product can be downloaded up to 5 times. Your purchased products remain accessible in your account indefinitely.
Can I get a refund for digital products?
Due to the digital nature of our products, all sales are final. This policy is clearly stated at checkout and in our Terms of Service. We cannot offer refunds once a digital product has been downloaded.
What file formats do you offer?
We offer various formats including PDF, ZIP, JPG, PNG, MP4, DOC, and other formats depending on the product type. Each product listing specifies the included file formats.
Do I need to create an account to purchase?
Yes, you need a free account to make purchases and access your downloads. Creating an account takes just a minute and gives you access to your digital library, order history, and download links.
Can I use purchased digital products commercially?
Licensing terms vary by product. Some products are for personal use only, while others allow commercial use. Check the product description and license terms before purchase. When in doubt, contact us for clarification.
What if I have technical issues with a download?
If you experience download problems, file corruption, or access issues, contact our support team immediately. We will help resolve technical issues and provide replacement files if needed.
Do you offer customer support?
Yes! Our support team is available to help with any questions or issues. You can contact us through the Contact page or email support@rps-digital.com. We typically respond within 24 hours.
Are your digital products original?
Yes, all our digital products are original works or properly licensed content. We work with talented creators and ensure all products meet our quality standards and licensing requirements.
Can I share my purchased digital products?
No, digital products are licensed for individual use only. Sharing, redistributing, or reselling purchased files violates our Terms of Service and copyright laws. Each purchase is for personal use unless otherwise specified.
What makes RPS Digital different?
We specialize exclusively in digital products with instant delivery. Our curated marketplace features high-quality content from talented creators, with no physical shipping delays or logistics concerns.
How do I update my account information?
You can update your account information, including email and password, through your account dashboard. Go to My Account to manage your profile and preferences.
Do you offer bulk discounts?
We occasionally offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on special offers and new product releases.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help with any questions about our digital products or services.
