Refunds & Returns Policy

RPS Digital is a digital-only store. All products are digital downloads that are:

• Instantly Available: Delivered immediately after purchase
• Non-Physical: Cannot be physically returned like traditional products
• Easily Duplicated: Can be copied and shared if returned
• Licensed: Purchased under specific usage terms

For these reasons, we cannot offer refunds or returns for digital products.

When you purchase a digital product from RPS Digital:

• No Refunds: We do not provide refunds for any reason
• No Returns: Digital products cannot be returned
• No Exchanges: We do not exchange digital products
• No Cancellations: Orders cannot be cancelled after payment

Please carefully review your purchase before completing payment:

• Product Details: Read all product descriptions and requirements
• File Formats: Check that the file formats meet your needs
• System Requirements: Ensure compatibility with your devices
• License Terms: Review the usage rights and restrictions
• Price: Confirm the total cost including any taxes

If you experience technical issues with your digital product:

• Download Problems: We will help resolve download issues
• File Corruption: We can provide replacement files
• Access Issues: We will restore access to your account
• Compatibility: We can provide guidance on system requirements

Contact our support team at support@rps-digital.com for technical assistance.

If you accidentally purchase the same product twice:

• Contact Us: Email us within 24 hours of the duplicate purchase
• Provide Details: Include both order numbers and purchase dates
• Verification: We will verify the duplicate purchase
• Resolution: We may provide a credit or alternative product

This is the only exception to our no-refund policy.

If you initiate a chargeback or dispute with your bank or credit card company:

• Account Suspension: Your account may be suspended
• Access Revoked: Access to all purchased products may be revoked
• Future Purchases: You may be blocked from future purchases
• Legal Action: We reserve the right to pursue legal action

Please contact us directly instead of initiating a chargeback.

This policy complies with applicable consumer protection laws:

• Clear Disclosure: This policy is clearly stated before purchase
• Digital Products: Special rules apply to digital products
• Immediate Delivery: Products are delivered immediately
• No Cooling-Off Period: Digital products are exempt from cooling-off periods

For EU consumers, please note:

• Digital Content: EU law allows withdrawal rights to be waived for digital content
• Consent: By purchasing, you consent to immediate delivery
• Waiver: You waive your right of withdrawal
• Clear Information: This information is provided before purchase

If you have questions about this policy or need technical support:

We may update this refunds and returns policy from time to time. Changes will be posted on this page with an updated "Last updated" date. This policy applies to all purchases made after the effective date.